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Frequently Asked Questions




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I never received my purchased boxed version uses registrered mail for all international shipments.

The standard delivery time for shipments to european countries is 5-10 business days. Shipements to non-european countries can take up to 15 business days.

Contact our support desk for additional information for shipment specific questions.

Did I (pre-) order a boxed or download version of Ship Simulator?

Please login on the website and see your order overview for information on the ordered products. In the product description or delivery type you can see if your order is a boxed or download version.